When will my order ship?
Physical orders are shipped out within 3–5 business days. This is processing time before dispatch, not the time it takes for your order to arrive.
Is shipping free?
Shipping to the United States and Canada is free unless otherwise stated. Any applicable shipping charges will be shown before you complete your purchase.
When will my order arrive?
Delivery after dispatch varies by destination and carrier. Email novatrenddrop@gmail.com for questions about delivery or your order.
How do I request a return or refund?
Email novatrenddrop@gmail.com within 14 business days of receiving your physical product. Include your order number, the reason for the request, and photos. Wait for approval before sending the product back. We will provide the return address and instructions once your return request is approved.
What condition must a return be in?
The product must be unused and unworn and in its original packaging.
Who pays for return shipping?
Customers pay for shipping an approved return. Email us the tracking number once shipped for your approved return. Your refund will be issued after we receive and inspect the returned product.
Can I return digital or customized products?
Digital and customized products are not eligible for returns or refunds, except where required by law. If there is a problem with your purchase, contact us for review.
What if my item arrives damaged or incorrect?
Email your order number and photos to novatrenddrop@gmail.com so we can review the issue before you send anything back.
How can I contact you?
Email novatrenddrop@gmail.com. We will respond within 2 business days.
Where can I read your policies?
See our Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service.