Refund policy

Last updated: October 3, 2026

Return request window

To request a return or refund for a physical product, email novatrenddrop@gmail.com within 14 business days of receiving your product. Include your order number, the reason for your request, and photos of the product for review.

Eligibility

The product must be unused and unworn and in its original packaging. Digital products and customized products are not eligible for returns or refunds, except where required by applicable law.

Approval before returning

Photos must be submitted for review before you send a product back. Do not return the product until we approve your request. We will provide the return address and instructions once your return request is approved.

Return shipping and refunds

If your return is approved, you are responsible for paying return shipping. Once you ship the approved return, email us the tracking number. We will issue your refund after we receive and inspect the returned product.

Damaged, defective, or incorrect products

If your product arrives damaged, defective, or incorrect, email us with your order number and photos so we can review the issue. This policy does not limit any rights or remedies you have under applicable consumer protection law.